JTB India

As a travel agency that managed close to 100 events in a year, JTB-India had its hands full sourcing venues manually by sending RFPs (Request for Proposals) through emails. The team did not have any standardised system for sending queries and, therefore, was struggling with the constant back and forth involved in following up with the venues. This manual handling led to reduced efficiency, increased human errors and longer lag time in closure of a query.

By replacing the manual system, Cvent has helped JTB-India save a lot of time, overcome data redundancy and inaccuracy, and enhance overall productivity of the team. With Cvent in place, the team can now resolve supplier information queries within 48 hours, which earlier used to take about four to five days manually.

“I think the biggest benefit of Cvent is the efficiency that kicks in. Cvent helps us save time that we spend on resolving queries and in terms of cost savings, we see lesser or, I’d rather say, zero errors when it comes to using the platform,” adds Anil.

It's been over 3 years since the JTB-India team chose to partner with Cvent, and the partnership is as strong as ever. Impressed with the features offered by Cvent’s venue sourcing solution, the team upgraded their licence to the enterprise version in a few short months. The team has also expanded their Cvent partnership by adding two more products to their portfolio — CrowdCompass and Event Management Software. With the partnership going steady, JTB-India looks forward to continuing this great relationship with Cvent in the years to come.