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Sheraton Grande Tokyo Bay

Sheraton Grande Tokyo Bay Hotel’s diamond listing on Cvent Supplier Network helped them score more RFP volume, stay in touch with the latest trends in the market and attract more MICE business. Even during the pandemic, the property was able to maintain its position and is on the road to significant recovery of the business. 
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The Tough Times

2020 was an extremely challenging year for the hospitality industry. Still, it didn't shake the stern resilience of Sheraton Grande Tokyo Bay as they saw it as a perfect time to focus on purposeful engagement. This included exposure and education to clients, re-imagining the sales process by taking the site inspection experience online rather than in-person, providing interactive video call sessions and, investing in 3D floor planning tools. 

 

“The main benefit of working with Cvent is the direct sourcing assistance to key event planners globally who are searching for ideal venues in a specific destination and may not be familiar with properties/venues available.”

Kate Coughlan, Director of International Sales, Sheraton Grande Tokyo Bay Hotel

Solution:

With the help of Cvent’s Marketing and Event Diagramming solutions, the hotel saw the level of RFP and click-through views increase, allowing clients to view the hotel as one of the first when looking at Tokyo as a destination.

 

“The Event Diagramming Tool helped us as interactive 3D Floor Plan view enables the client to get a full experience of the event spaces from the comfort of their own office.

Kate Coughlan, Director of International Sales, Sheraton Grande Tokyo Bay Hotel

 

The Partnership:

The teams at Sheraton Grande Tokyo Bay Hotel have completed the Cvent Certification Course. They have attended recent webinars for key market updates within the Asia Pacific, which has been a great benefit in the development of the sales teams' overall knowledge.

Products Used:

Cvent Event Diagramming 
MICE Marketing Solutions